Terms & Conditions

1. About these terms

These terms apply to the Heights Hotels website, direct reservation enquiries and stays arranged with Heights Hotels Victoria Island and Heights Hotels Lekki in Lagos, Nigeria. “We”, “us” and “our” refer to Heights Hotels.

Please read these terms alongside the reservation conditions our team provides before confirming your booking and our Privacy Policy. Reservation-specific conditions apply to your booking, subject to Nigerian law and your statutory consumer rights.

2. Using our website

You may browse our website and use its information to plan a stay or contact us. Please use it lawfully, provide accurate information when making an enquiry, and respect the rights of other people. Do not attempt to gain unauthorised access, disrupt the website, introduce harmful software or send abusive or fraudulent communications.

Our photographs, branding, written content and website design belong to Heights Hotels or are used with permission. You may view and share links to our pages for personal use. Please contact us for permission before reproducing our content for commercial purposes.

Links to WhatsApp, maps and other external services are provided for convenience. Their services are governed by their own terms and privacy notices.

3. Room information, rates and availability

Room rates displayed on this website are in Nigerian naira (₦). They guide your enquiry; our team will confirm the current rate, room availability and the total price, including applicable taxes and other charges, before you agree to a reservation.

Photographs and descriptions illustrate our properties and room types. Layouts and individual room features may vary. Please tell our team about any facility or requirement that is essential to your stay so that we can confirm it before booking.

We aim to keep website information accurate. Rates, offers and availability may change before a booking is confirmed. Any correction affecting a proposed booking will be explained before confirmation; a website update does not by itself change an existing confirmed reservation.

4. Arranging a booking through WhatsApp

Bookings are arranged directly with our hotel team through WhatsApp. The booking buttons on this website open a WhatsApp conversation with the selected property. Sending an initial message does not guarantee availability or create a confirmed reservation.

Share your preferred property, dates, room type and number of guests with the team. We will explain availability, the applicable reservation conditions and any steps needed to confirm your stay. Your reservation is confirmed when our team sends you a booking confirmation after the stated requirements have been met.

Please check and retain your confirmation, and contact the relevant property promptly if any details are incorrect.

5. Payments and arrival arrangements

Before confirming your reservation, our team will provide the authorised payment instructions, any deposit requirement, when the balance is due, and the cancellation conditions for your chosen booking.

The team will also confirm check-in and check-out times, occupancy limits and any conditions or charges for additional guests, early arrival, late departure or other requested services. These details may differ by property or reservation; please rely on the conditions supplied for your booking.

6. Changes, cancellations and refunds

To change or cancel a reservation, contact the property through the WhatsApp conversation used for your booking, or use the telephone details below. Include enough reservation information for our team to identify your booking. Changes depend on availability and any applicable charges agreed with you.

The conditions supplied before confirmation explain how cancellations, missed arrivals and early departures are handled for your reservation. They apply only to the extent permitted by Nigerian law.

Under section 120 of the Federal Competition and Consumer Protection Act 2018, consumers may cancel advance bookings, subject to a reasonable cancellation charge. A charge must be fair in the circumstances, taking account of the service booked, the notice given, the reasonable possibility of finding another guest and relevant industry practice.

No cancellation fee may be imposed where the booking cannot be honoured because of the death or hospitalisation of the person for whom, or for whose benefit, it was made.

Where a refund is due, our team will explain the amount, any lawful deduction, the refund method and the expected timing. Your statutory cancellation and refund rights remain available regardless of a reservation condition or promotion.

7. Guest responsibilities

Please provide accurate reservation details, respect staff and other guests, use rooms and facilities lawfully, and follow the reasonable safety and property rules communicated by the hotel.

You may be responsible for loss or damage that you cause, subject to applicable law. Any proposed charge should be supported by the circumstances and explained to you. Contact the team if you have an accessibility requirement or need assistance during your stay.

8. Our services and your consumer rights

We are responsible for providing our services with appropriate care and in accordance with the agreed reservation and applicable law. If an issue affects your booking or stay, please tell our team promptly so that we can address it and explain the available resolution.

Nothing in these terms excludes or restricts rights or remedies available under the Federal Competition and Consumer Protection Act 2018 or other applicable Nigerian law, including rights relating to service quality, refunds and redress. These terms do not waive liability that cannot lawfully be excluded.

9. Nigerian law and updates

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes may be brought before a court with competent jurisdiction in Nigeria, without limiting any statutory right to seek help from a regulator or another available complaints channel.

We may update these terms and will show the revised date on this page. Changes apply to future website use and new reservations. They do not alter an already confirmed booking without your agreement, except where required by law.

10. Questions and complaints

For questions about these terms, a reservation or a service issue, contact our team using the details below.

You may also seek assistance from the Federal Competition and Consumer Protection Commission (FCCPC) through its consumer complaints portal. Your right to contact the Commission is not conditional on first completing our internal complaints process.